About Us

This The Ordinary page explains the store and its service commitments in a store-specific format. This page applies specifically to theordinnayw.shop.

Our approach at The Ordinary to service commitments
For purchases made through theordinnayw.shop, The Ordinary applies the following guidance on service commitments. The store follows practical customer-service commitments: transparent product information, free standard U.S. shipping, responsive assistance, secure checkout, and a 30-day no-reason return and exchange option with return shipping paid by the store. We do not rely on invented brand stories or unsupported product claims; our goal is to earn trust through consistent service and policies customers can understand.

Our approach at The Ordinary to questions and support
The following questions and support guidance applies to the The Ordinary storefront at theordinnayw.shop. Questions about our store or products are welcome at Support@Theordinnayw.shop or 6178723795.

The Ordinary: our store
For The Ordinary customers at theordinnayw.shop, this section explains our store. The Ordinary operates as an independent online store offering a carefully selected range of The Ordinary. We aim to make product discovery clear, ordering straightforward, and post-purchase support dependable.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordinnayw.shop
Phone: 6178723795
Physical address: 685 E Trade St, Charlotte, North Carolina, 28202, United States