Shipping

Shipping Policy

The Ordinary organizes its rules on processing, delivery, and tracking in the following sections. This page applies specifically to theordinnayw.shop.

Our approach at The Ordinary to tracking and addresses
For purchases made through theordinnayw.shop, The Ordinary applies the following guidance on tracking and addresses. As soon as tracking is available, shipping confirmation and tracking information will be sent to the contact information supplied at checkout. Customers are responsible for providing a complete and accurate delivery address. Contact us as soon as possible if an address needs correction; changes cannot be guaranteed after fulfillment begins.

The Ordinary: delivery issues
The following delivery issues guidance applies to the The Ordinary storefront at theordinnayw.shop. If the tracking record identifies a delivery issue, or if an order arrives damaged or incomplete, contact Support@Theordinnayw.shop or 6178723795. We will work with the carrier and provide an appropriate resolution under our Refund Policy.

Details from The Ordinary on processing and transit
For purchases made through theordinnayw.shop, The Ordinary applies the following guidance on processing and transit. We normally prepare orders within 1-2 business days, excluding weekends and U.S. public holidays. After an order has been processed and handed to the carrier, estimated transit time is 4-6 business days. The combined estimated delivery window is therefore normally 5-8 business days, although carrier disruptions, weather, peak periods, address issues, or events outside our reasonable control may cause delays.

returns after delivery at The Ordinary
Customers using theordinnayw.shop can rely on the following The Ordinary guidance about returns after delivery. Free standard outbound shipping does not reduce the 30-day no-reason return right. For every approved no-reason return or exchange, The Ordinary also pays the return shipping cost and provides a prepaid label or equivalent free arrangement.

How The Ordinary handles delivery area
This delivery area section covers orders and visits through theordinnayw.shop for The Ordinary. Orders can be shipped only to addresses within the United States. Standard shipping is free.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordinnayw.shop
Phone: 6178723795
Physical address: 685 E Trade St, Charlotte, North Carolina, 28202, United States