FAQ

Frequently Asked Questions

This The Ordinary page explains frequently asked shopping questions in a store-specific format. This page applies specifically to theordinnayw.shop.

What The Ordinary customers should know about products
This products section covers orders and visits through theordinnayw.shop for The Ordinary. What products do you offer?
We offer The Ordinary. Current availability, product details, options, and prices are shown on each product page.

Our approach at The Ordinary to contact options
For purchases made through theordinnayw.shop, The Ordinary applies the following guidance on contact options. How can I contact you?
Email Support@Theordinnayw.shop, call 6178723795, or write to 685 E Trade St, Charlotte, North Carolina, 28202, United States.

Details from The Ordinary on returns and exchanges
This returns and exchanges section covers orders and visits through theordinnayw.shop for The Ordinary. Can I return or exchange an item without giving a reason?
Yes. A no-reason return or exchange may be requested within 30 days after delivery.

return shipping at The Ordinary
The Ordinary publishes this return shipping guidance for customers using theordinnayw.shop. Who pays return shipping?
The Ordinary pays return shipping for approved returns and exchanges and provides a prepaid label or equivalent free arrangement.

What The Ordinary customers should know about shipping cost
The following shipping cost guidance applies to the The Ordinary storefront at theordinnayw.shop. Do you offer free shipping?
Yes. We charge nothing for standard shipping on U.S. orders.

The Ordinary: tracking
This tracking section covers orders and visits through theordinnayw.shop for The Ordinary. How can I track my order?
Once tracking becomes available, it is sent using the contact information provided at checkout.

Details from The Ordinary on delivery timing
The Ordinary publishes this delivery timing guidance for customers using theordinnayw.shop. How long does delivery take?
Order processing normally takes 1-2 business days. Estimated carrier transit after dispatch is 4-6 business days.

What The Ordinary customers should know about payment methods
Customers using theordinnayw.shop can rely on the following The Ordinary guidance about payment methods. Which payment methods are accepted?
We accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover. Available methods are shown at checkout.

Our approach at The Ordinary to refund timing
Customers using theordinnayw.shop can rely on the following The Ordinary guidance about refund timing. When will I receive my refund?
After the return is received, inspected, and approved, the refund is processed to the original payment method within 10 business days.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordinnayw.shop
Phone: 6178723795
Physical address: 685 E Trade St, Charlotte, North Carolina, 28202, United States